Malcolm Baldrige Criteria – A Business Excellence Model

As part of the Quality Excellence journey in organizations in Malaysia, many would not argue that the award scheme introduced by the Malaysian Governemtn Body by far the best and it is at par with the National Quality Award schemes in the neigbouring countries.

The Quality Management Excellence Award ( QMEA) is an example that adopted the Malcolm Baldrige Criteria as a basis for its assessment. The assessment syle is similar to those conducted by the Malcolm Baldrige Assessors with repect to the Baldrige Criteria.

The movement of Quality Excellence Award has taken a big steps to excellent when a seminars organized involved a Malolm Baldrige Assessor, Mr. Paul Steel. The criteria for the Quality Award is benchmarked with the Malcolm Baldrige Criteria as well as the assessment approach. Examples below are evidence of Malaysia’s commitment to the Quality Excellence in the Public and Private sectors.

world class public sector seminar

1. Achieving World-Class Public Sector Excellence Seminar – 10-11 February 2009 Kuala Lumpur
2. Achieving World-Class Education Excellence Seminar – 12-13 February 2009 Kuala Lumpur
3. Paul Steel’s Recent Business, Public Sector, Health Care, and Education Malaysian Seminar and Symposium Links
4. Paul Steel speaking at AHQM International Health Care Conference on the topic of Achieving World-Class Excellence in Health Care – July 2008
5. Malaysian Prime Minister’s Quality Award Ceremony, 28 November 2006
6. Paul Steel Asian Productivity Organization (APO) Speech – Kuala Lumpur, Nov. 2006
7. Shigeo Takenaka – Asian Productivity Organization (APO) Secretary General and Paul Steel at APO Symposium in KL, November 2006
8. Telekom Malaysia Self-Assessment Training Class conducted by Paul Steel – Kuala Lumpur, November 2006
9. Paul Steel with Judges for Malaysia Prime Minister’s Quality Award after conducting MPC Judging Process training, November 2006
10. Paul Steel with the Malaysian Prime Minister’s Planning Group (MAMPU) Kuala Lumpur, June 2006
11. June 2006 MPC ‘Enhancing Competitiveness’ Conference (MPC), Paul Steel, Keynote Speaker and Singapore Quality Award and Malaysian Prime Minister’s Award Winners
12. June 2006 Malaysian Prime Minister’s Quality Award Training (NPC) of National Examiners and Paul Steel
13. June 2005 Baldrige Achieving Excellence Seminar with key Malaysian Executives and Paul Steel in Kuala Lumpur, Malaysia

source: http://baldrige21.com/Baldrige%20INTERNATIONAL/Baldrige%20Malaysia.html

The Quality Awards Scheme has been in Malaysia for quite some years. Engaging a reputed Malolm Baldrige Assessor from the States of America repeatedly since year 2006 is the eveidence of Malaysia’s commitment to the Quality Journey. It has been proven that organization implement the Baldrige Criteria without taking part in the award scheme show tremendous improvement in their business. Those who applied the Baldrige Criteria fully and won the Malcolm Award shown sustainable results over several years.

It is hope that more private sectors join the movement in implemeting the Baldrige Criteria in order to compete with the global competitions.

How To Measure Total Quality Management, TQM, Success
By [http://ezinearticles.com/?expert=Dr._LM_Foong]Dr. LM Foong

Implementing TQM is an initiative many organizations wanted to embark on. Assuming that you are a leader of this organization, a common question you probably asked would be: “How do I know whether my organization is successful in implementing TQM?”

TQM implementation has been in my mind for a long time and I wondered how to measure the success of TQM implementation in an organization. If we take an organizations who are winners of the Baldrige Award, then my question is whether taking an assessment based on Baldrige Criteria an appropriate measure to gage the success of TQM in an organization.

There is no doubt that measuring TQM implementation is success rate is of interest with all if not most leaders. Otherwise, how would you as a leader know the effort put into implementing TQM is really worthwhile, more so when a lot of resources such a money, manpower etc are deployed to support the implementation of a TQM initiative.

So, would you ask a similar question before the TQM initiative is started? Or You would ask half way during its implementation? How would you like to measure the success of the TQM implementation? Do you accept the opinion of your management comment alone or you rather based on some form of evaluation result?

One of the ways to evaluate the TQM success is to adopt a holistic approach of assessing your organization. One of the examples of such a holistic approach is the Malcolm Baldrige National Quality Award assessment approach. This is a national level award system in the United States to recognize organizations for achieving an excellent in their respective business.

To prepare for an assessment, you need to understand the Baldrige criteria which is used a reference for the assessment. Once you have understood the Baldrige Criteria, you would start to conduct an assessment based on these criteria. You may perform a self assessment guided by the Baldrige Self Assessment criteria to ascertain your level of performance with reference to the Baldrige Criteria. For a self assessment, it takes must lesser time. Alternatively, you can go for a full scale assessment. This mode of assessment may be conducted by your management team or a 3rd party Baldrige Assessors.

To help you to adopt the Baldrige Criteria, there are eleven core values and concepts used by the Baldrige Criteria. To jump start your assessment effort, perhaps you start with the understanding of these core values and concepts.

About the Author: Dr. LM Foong, PhD

He writes and publishes TQM articles, ebooks, case studies, trainer manual and presentation slides.  Please visit website  at http://www.tqmcasestudies.com for more TQM related matters.  He can be contacted at http://www.tqmcasestudies.com/ContactUs.html

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